Refund policy

Return & Refund Policy

Last updated: October 30, 2026

At Calvy, your satisfaction is our priority. We aim to deliver quality products at the best possible value. Please review the policy below to ensure a smooth experience for both you and our team.

1. 30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible, items must be:

  • Unused or only lightly tried
  • In clean, resellable condition
  • Returned with all original packaging, parts, and accessories

We cannot accept returns for items that show:

  • Heavy use, wear, or damage
  • Stains, odors, or signs of washing
  • Missing parts, accessories, or packaging

2. Product Variations

Some of our products are shipped directly from our fulfillment and manufacturing partners. As a result, minor variations in packaging or labeling may occur, and colors may appear slightly different due to screen display settings. These variations are not considered defects.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include:

  • Your order number
  • Clear photos or a video showing the issue

Once your request is approved, we will offer either a replacement or a full refund.

Damage caused by misuse, improper handling, or normal wear and tear is not covered.

4. How to Request a Return

  1. Email us at support@calvy.store with your order number, the reason for your return, and photos or a video (if applicable).
  2. Our team will review your request and, if approved, send you return instructions.
  3. Ship the item back following the instructions provided.

Returns sent without prior approval will not be accepted.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

Refund outcomes:

  • Full refund: Items returned in proper, resellable condition.
  • Partial refund or store credit: May be offered for lightly used items, on a case-by-case basis.
  • No refund: Items that are heavily used, damaged, or not returned in line with this policy, and requests made after the 30-day return window.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service. We are not responsible for return packages lost in transit.

7. Order Cancellation

  • Orders can be canceled within 12 hours of purchase.
  • Once processing has started, orders can no longer be canceled.
  • If your order has already shipped, you may return the item under this policy.

8. Additional Conditions

  • Only orders placed directly on calvy.store are eligible. We cannot accept returns for items purchased from third-party sellers.
  • Orders confirmed as delivered by the carrier are not eligible for refunds as lost packages. If your tracking shows “delivered” but you have not received your package, please contact us and we will help you open an investigation with the carrier.
  • Shipping delays caused by carriers or customs are beyond our control.
  • Customers are responsible for any applicable duties or taxes.

9. Contact Us

If you have any questions about returns or refunds, our support team is happy to help.

Email: support@calvy.store